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Reese gets the day off, ostensibly for his birthday. Finch goes to Carter for help, but then urges her to accompany agent Donnelly to New Rochelle, where Donnelly suspects Reese in the disappearance of a man after his wife died in a car accident.

When the number of Sandra , a 911 operator, comes up, Harold goes undercover at the 911 call-center. Later, a child is kidnapped and the call is routed specifically to Sandra. She is ordered to delete an earlier day’s 911 call logs, in return for the child’s life.

Flashbacks illuminate Finch’s dealing with survivor’s guilt, Reese’s time doing wetwork, Shaw’s former life as a technically excellent surgeon but completely indifferent to the people she helped, and Fusco’s recounting of exacting vigilante justice to a crook that slipped through the system .